Returns & Refunds Policy

Trailers: all sales are final

Because of their size, value and the cost of transport, all trailer sales (new and pre-owned) are final once the trailer has been delivered, unless we agree otherwise in writing at the time of purchase. Please review the photos, specifications and condition notes carefully, and ask us anything before you pay.

The following can’t be returned:

• Trailers, new or pre-owned, once delivered
• Custom-ordered or modified units
• Any trailer that has been registered, titled in the buyer’s name or used
• Parts installed or altered after delivery

Cancelling an order

• Before payment: cancel at any time at no cost.
• After payment, before the trailer has left our lot: contact us straight away. We will refund your payment, less any non-refundable costs already incurred (for example, a booked carrier or work you requested), which we will explain to you first.
• Custom orders: once production has started, any refund is reduced by the costs already incurred.

Damaged or not as described

If your trailer arrives damaged, or is materially different from its listing, tell us within 48 hours of delivery. Please note any damage on the bill of lading and send photos with a short description to sales@daileytrailersinc.com. Depending on the issue, we will:

• arrange a repair at no cost to you,
• offer a partial refund or credit, or
• support a claim with the manufacturer or carrier.

Parts and accessories

Unused parts, accessories and branded merchandise in their original packaging can be returned within 30 days of delivery with proof of purchase. Items must be in original condition. A restocking fee of up to 10% may apply to approved returns. Return shipping costs are paid by the buyer unless the item was faulty or sent in error.

How refunds are paid

• Approved refunds are issued to your original payment method within 7 to 10 business days of approval.
• Payments made by credit card are refunded to the same card.
• Refunds of bank transfers may be reduced by the bank’s processing fees.

Contact us

To start a cancellation, return or claim, call (000) 000-0000 (Mon – Fri, 8am – 5pm MT) or email sales@daileytrailersinc.com with your order number.